After-Sale Service
Service Center

The GEM service network covers the world, with Shenzhen headquarters as the center in China, radiating across the country, and developing provincial-level operators.


Realize localized services from pre-sales, during sales, and after-sales, with timely delivery and fast response.

Service Hotline
400-600-8862
E-mail
Service@gemled-tech.com
Service time
Global call 7/24 online
After-sales Policy
We promise to enjoy the following services during the product warranty period due to faults caused by quality issues in equipment, materials, etc. provided by GEM.
Equipment Operation Fault Handling
Provide remote technical support services throughout the entire product lifecycle.
1
Hardware Maintenance
Provide spare parts repair services or on-siteservices based on the fault level.
2
Inspection Services
Engineering projects enjoy GEM inspection servicestwice a year (initiated by the client and agreedupon by both parties.
3
Service Process
Global Transparent DisplaySolution Manufacturer
01.
On site installation
Supervise the installation of all system equipment and materials, ensure orderly installation work, and ensure timely implementation according to schedule. The installation work complies with relevant national regulations and system equipment installation requirements
02.
On site services

Send technical personnel to the site to provide installation, debugging, and acceptance services, ensuring the normal operation of the equipment. Provide free on-site installation tools and instruments, and strictly implement the system design and construction in accordance with contract requirements and national industry standards.

03.
Training guidance

System installation and testing.

The role of equipment in the system and correct usage methods.

Equipment inspection, adjustment, and testing, commonly used measuring instruments and their usage methods.

Grounding and lightning protection of equipment.

Daily maintenance of display information.

Simple software fault handling.

Simple hardware troubleshooting.

Equipment maintenance and upkeep.

Provide training materials.

How Can We Help You?
Feel free to let us know.